How do you contact tenants — and what if they don't respond?
We contact tenants directly by SMS with a booking link within 2 hours of receiving your request. If a tenant doesn't respond within 24 hours, we follow up by phone and keep you informed of the status — so you're never wondering what's happening, even if the tenant is slow to respond.
Can you handle emergency repairs after hours?
Yes. After-hours call-outs (evenings, weekends, public holidays) are charged at $140 for the first 30 minutes plus $70 per additional 30 minutes. The same notification and documentation standards apply — tenant updates, photos, and invoice within 24 hours.
How do you handle end-of-lease make-good jobs?
End-of-lease jobs typically involve multiple trades — patching, painting, lock changes, minor repairs. We coordinate all of this under one job card and provide a single itemised invoice, rather than you managing separate trades and separate invoices.
Do you provide quotes before starting work?
For standard repairs under our call-out rate, we proceed directly and invoice based on time and materials. For larger jobs, we provide a written quote before starting — so there are no surprises on the invoice. Any work identified on site that falls outside the original scope is quoted separately before we proceed.
What does a preferred supplier arrangement involve?
For agencies managing an ongoing portfolio, we set up a single point of contact, agree on consistent rates, and prioritise your jobs in our scheduling. There's no lock-in contract — it's simply a working arrangement that makes day-to-day maintenance easier for your team. Get in touch and we'll set it up in one conversation.
What areas do you cover?
We service Melbourne's Eastern Suburbs within a 15km radius of Ringwood — including Doncaster, Box Hill, Mitcham, Croydon, Templestowe, Burwood, Bayswater, Wantirna, Rowville, Glen Waverley, Nunawading, Mooroolbark and surrounding areas.
