Priority service
NDIS Support Coordinators
Claim-ready invoicing with correct line item codes. Same team every visit. NDIS home modifications (Group 0111) and household tasks (Group 0120). Free site assessment.
NDIS servicesFully managed property maintenance for NDIS support coordinators, aged care case managers, property managers and commercial facilities. We handle every job from first contact to final invoice — so you never have to chase.
Who we work with
We don't work for end users — we work for the professionals responsible for them. Our entire system is built around making your job easier.
Priority service
Claim-ready invoicing with correct line item codes. Same team every visit. NDIS home modifications (Group 0111) and household tasks (Group 0120). Free site assessment.
NDIS servicesPriority service
Trusted subcontractor for Approved Providers. Police checked, dignity-first approach. Grab rails, accessibility modifications, home maintenance — all within My Aged Care guidelines.
Aged care servicesProperty management
2-hr response SLA. Tenant contacted directly. Correct invoices first time. Preferred supplier arrangements available. Never chase us for an update — we send them automatically.
Property manager infoCommercial facilities
Offices, retail and commercial properties. Fixed-price quoting for budgeted works. After-hours capability. One contact for all trades — fully coordinated and documented.
Commercial servicesWhy Presence PM
Most coordinators spend more time chasing tradies than coordinating care. We built Presence Property Maintenance specifically to solve that problem — with systems, communication standards and a single-contact model that removes you from the follow-up loop entirely.
Automatic SMS and email updates go to every party at every stage. Job opened, tradie on the way, job complete, invoice sent — without you asking.
Plumbing, electrical, carpentry, tiling, modifications — one call, fully coordinated. We engage and oversee the right licensed trades for every job.
For NDIS: correct support catalogue line item codes, ready to claim. For property managers: detailed job descriptions with materials itemised. No disputes, no corrections.
Especially critical for NDIS and aged care clients. Familiar faces reduce anxiety for vulnerable clients and mean we already know the property when we arrive.
15 years of trade experience. We diagnose accurately, quote within 24 hours, and complete work to a standard that doesn't generate callbacks or complaints.
Every job is photographed before and after, documented in ServiceM8, and backed by $5M public liability insurance. Records retained for 7 years. Certificate of currency on request.
What we cover
All certified works performed by appropriately licensed subcontractors under our direct coordination.
Day-to-day property maintenance handled fast and correctly.
Grab rails, ramps, door widening, bathroom modifications. Groups 0111 & 0120.
Repairs, replacements and accessibility upgrades including wider door frames.
Bathroom and wet area works including accessibility-compliant finishes.
Custom builds, cabinetry, shelving, furniture assembly and structural joinery.
Patching, full-room painting, textured and smooth finishes.
Timber, laminate, vinyl and tile repairs and full installations.
Fully licensed subcontractors. All certified works managed under one job card.
Our process
Every job follows the same system. You send one message. We handle everything from there.
Call or email your maintenance request
Instant job card created in ServiceM8
2-hr response — we deal with the tenant or participant directly
On-the-way SMS sent. Start time recorded
Before/after photos and notes shared with you
All parties notified — no one needs to follow up
Itemised, correct, within 24 hours
What coordinators say
Reviews from property managers and coordinators across Melbourne's Eastern Suburbs.
Finally a maintenance company that doesn't make me do the follow-up work. The automatic updates to our tenants and the same-day invoicing has genuinely changed how we manage our maintenance portfolio.
We refer Presence to our NDIS participants regularly. The team understands the dignity requirements, always uses the same familiar faces, and the invoices are claim-ready with the right line item codes. Exactly what we need.
The grab rail and bathroom modification work was done respectfully and to a high standard. Our client felt comfortable with the team from the very first visit. Highly recommend for aged care home modifications.
Transparent pricing
All rates exclude GST. Complex jobs and NDIS home modifications quoted separately.
Standard hours
After hours & emergency
NDIS & complex works
All prices + GST | Preferred supplier rates available for property managers | Full pricing page →
Service area
Based in Ringwood. Serving the eastern suburbs for residential, NDIS, aged care and commercial maintenance.
Ready to get started?
One onboarding call and we're set up in your system. Most coordinators are operational with us within 48 hours of first contact.