⚡ Important — aged care program update November 2025

The Home Care Packages Program was replaced by the Support at Home (SAH) program from 1 November 2025. Home modifications are now funded under the separate Assistive Technology and Home Modifications (AT-HM) scheme — a dedicated funding pool that does not draw from the client's regular ongoing services budget. This is good news for clients needing modifications. If you are unsure how this affects your clients, call My Aged Care on 1800 200 422.

How we work with you

Two ways to access our services

Whether you're an Approved Provider looking for a reliable subcontractor, or a case manager referring clients directly — we have a clear process for both.

For Approved Providers & Case Managers

We work as your subcontractor

You maintain the client relationship and the provider agreement. We deliver the physical works, document everything, and invoice you — so you can invoice the plan manager or Services Australia without any coordination headaches.

  • No need to employ or manage tradespeople directly
  • Fully insured and police checked — meets your provider obligations
  • We work to your timelines and service agreements
  • Detailed job documentation for your records — photos, notes, completion reports
  • Itemised invoices structured to match your funding claims
  • Same team builds familiarity with your clients over time
Discuss subcontracting
For Clients, Families & Self-Managed Plans

Direct bookings welcome

Clients, family members, or case managers can book us directly. We provide written quotes structured around the AT-HM funding tiers — making it straightforward to get plan approval and proceed quickly.

  • Free site assessment — we visit the home before quoting
  • Written quote aligned to AT-HM Low, Medium or High tier
  • We explain the process clearly to clients and families
  • Patient, respectful approach — never rushed
  • Familiar faces on every return visit
  • Itemised invoice for easy plan manager processing
Make a direct enquiry

What we do

Home modifications & maintenance for older Australians

Led by accessibility modifications — the works that make the biggest difference to safety and independence at home. Backed by general maintenance to keep the property safe and well maintained.

Priority service
Accessibility Modifications
Funded under the AT-HM scheme. Quote-based — aligned to Low, Medium and High funding tiers.
Grab rails — bathroom, toilet, hallway, bedroom
Ramp construction — entry, internal and outdoor
Handrails for steps and staircases
Bathroom modifications — shower access, wet area
Lever door handles — replacing round knobs
Threshold and door threshold ramps
Anti-slip flooring treatments and safety matting
Door widening for walker or wheelchair clearance
Pathway clearing and outdoor safety works
Essential maintenance
Safety & Home Maintenance
Essential repairs and maintenance to keep the home safe, functional and liveable.
Minor repairs — hinges, locks, handles, fixtures
Door and window adjustments and repairs
Smoke alarm and light globe replacement
Tap washers and basic plumbing checks
Weatherproofing — draught sealing, door seals
Basic fence, gate and deck repairs
Pressure washing — paths and access areas
Minor plaster patching and paint touch-ups
Gutter inspection and clearing (safety-related)
Larger works
Larger Home Projects
For more involved works requiring coordination — all trades managed under one job card.
Bathroom refurbishment for accessibility
Flooring replacement — full rooms
Internal and external painting
Kitchen repairs and cabinet modifications
Tiling — full bathroom or laundry retiling
Carpentry and joinery works
Licensed plumbing and electrical — coordinated
Full project management and documentation

Support at Home funding

AT-HM scheme funding tiers — 2025–26

The Assistive Technology and Home Modifications scheme provides separate, dedicated funding for home modifications — it does not reduce a client's regular ongoing services budget.

Low tier
up to $500
Per year — for simple assistive equipment and minor modifications
Grab rails — bathroom and toilet
Anti-slip mats and treatments
Lever door handle replacements
Simple threshold ramps
Minor safety fittings
Medium tier — most common
up to $2,000
Per year — for more substantial modifications and assistive technology
Handrails and staircase rails
Entry and outdoor ramps
Bathroom grab rail systems
Shower modifications
Multiple modifications in one visit
High tier
up to $15,000
Per year — for significant structural modifications. Can exceed $15,000 with clinical evidence.
Major bathroom accessibility works
Structural ramp construction
Door widening for wheelchair access
Wet area and floor modifications
Full bathroom refurbishment
Important for case managers AT-HM funding is approved separately from the client's regular Support at Home budget — modifications do not reduce their ongoing services funding. Funding approvals are generally valid for 12 months, with a possible 24-month extension for complex works. Prescription, installation and training are treated as clinical supports and are fully government-funded. Source: Support at Home program, Services Australia 2025–26.

Why case managers choose us

The maintenance partner that protects your professional reputation

Every time you refer a tradesperson to an aged care client, your reputation is on the line. We understand that. Our entire approach — from how we communicate with clients to how we document and invoice — is built to make you look good and protect the people in your care.

Dignity-first, always

Our team works exclusively in people's homes. We arrive on time, explain everything we're doing, work at the client's pace, and leave the home exactly as we found it — just with the modification complete.

Same team every visit

Familiarity and routine are critical for older clients. We assign the same team member to each client — so they see a familiar face every time, which reduces anxiety and builds trust.

Police checked & insured

All team members hold a current police check and Working With Children Check. We carry $5M public liability insurance. Certificate of currency available on request for your provider records.

Full job documentation

Before and after photos, detailed job notes, and completion reports on every job — provided to you within 24 hours. Everything you need for your provider records, funding claims and compliance.

You'll never chase us

Automatic notifications at every stage — job booked, team on the way, job complete, invoice sent. You're always informed without having to follow up. Your client's family is too, if you'd like.

15 years trade experience

We've worked in people's homes for 15 years. We understand the trust that requires and the standard that demands. Quality work, done right the first time — no callbacks, no complaints.

How it works

From your referral to completed job — seven steps

One email or call from you is all it takes. Every step after that is handled by us — automatically.

You contact us

Call or email your referral — client details and what's needed. That's your only step.

Job logged

Instant job card created in ServiceM8. Every detail captured and tracked from this point.

Client contacted

We reach out within 2 hours. Booking arranged directly with client or family — at their pace.

Site assessment

Free visit to the home. We assess, photograph, identify all modification needs — nothing missed.

Quote delivered

Written quote aligned to AT-HM funding tiers within 24 hours. Ready for plan approval.

Work completed

Same team on site. On-the-way notification sent. Before and after photos taken on completion.

Invoice & report

Itemised invoice and completion report within 24 hours. All parties notified automatically.

$5M insuredPublic liability insurance
Police checkedAll team members
WWCCWorking With Children Check
Fully documentedEvery job photographed
15 yearsTrade experience

Common questions

Questions case managers ask us

The things aged care coordinators want to know before adding us to their provider network.

How does the Support at Home AT-HM scheme work for home modifications?
From November 2025, all government-funded home modifications are delivered under the Assistive Technology and Home Modifications (AT-HM) scheme — a separate funding pool with three tiers: Low (up to $500), Medium (up to $2,000) and High (up to $15,000, or more with clinical evidence). Importantly, this funding is separate from the client's regular ongoing Support at Home budget — modifications don't eat into their daily services funding. We provide written quotes aligned to these tiers so plan approval is straightforward.
Can you work as a subcontractor under our Approved Provider agreement?
Yes — this is our preferred arrangement with Approved Providers. You maintain the client relationship and the provider agreement with Services Australia. We deliver the physical works, document everything with before and after photos and a completion report, and invoice you. You then invoice Services Australia or the plan manager. One call from you sets it all in motion.
What checks do your team hold?
All team members hold a current National Police Check and Working With Children Check. We carry $5M public liability insurance. A certificate of currency is available on request for your provider records. We can provide copies of all screening documents before our first job with your clients.
How do you handle clients who are anxious or hesitant about having tradespeople in their home?
This is very common with aged care clients and we plan for it from the first contact. We always call ahead to introduce ourselves and explain what will happen. The same team member is assigned to each client — so they see a familiar face every visit. We work slowly, explain every step, and never rush. If a client needs to stop or wants to observe, we accommodate that. Dignity and comfort are non-negotiable.
Do you provide documentation suitable for our compliance records?
Yes — every job generates before and after photographs, detailed job notes recorded in ServiceM8, a completion report, and an itemised invoice. All records are retained for 7 years. We can email documentation to you, the client's family, or any other nominated party within 24 hours of job completion.
Can family members book directly for their parent or relative?
Absolutely. Family members, power of attorney holders, or the client themselves can book directly. We provide a written quote aligned to the AT-HM funding tiers, which makes it straightforward to take to a case manager for plan approval. We're happy to communicate directly with family members throughout the process if that's preferred.

Ready to work together?

Add us to your aged care provider network

One conversation sets up the subcontracting arrangement. Most case managers are operational with us within 48 hours of first contact.

Service details Melbourne Eastern Suburbs — 15km radius from Ringwood
Home modifications, accessibility upgrades, general maintenance
Subcontractor to Approved Providers & direct bookings welcome
AT-HM scheme quotes — Low, Medium and High tiers
Email us today Call 0412 501 980

admin@presencepm.com.au